This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


The NHS in Ashford and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is high. If you have a temperature and/or a new dry cough and/or have been in direct contact with a confirmed case of coronavirus:


Only call 111 if you cannot manage your symptoms at home

Click the below link for the most up to date isolation rules

Patient rights and responsibilities

elderly_consultThe Doctors and staff at the Kingsnorth Medical Practice are committed to providing the best possible medical care and a high standard of service to all patients registered with the practice. To achieve this we will always endeavour to:

  • Deal with complaints, minor grievances and suggestions swiftly
  • Ensure a duty of confidentiality
  • Ensure that all urgent concerns of patients are dealt with through our Duty Doctor system
  • Ensure that equipment used in the surgery meets with current safety standards
  • Inform patients of delays of more than 30 minutes
  • Offer an appointment with the doctor of your choice, where this is possible
  • Process repeat prescriptions within 48 hours
  • Provide a clean and safe clinical environment
  • Treat all patients with courtesy and respect

Patients also have responsibilities, we would ask you to:

  • Be polite to our staff at all times
  • Verbal or physical abuse will not be tolerated and is likely to lead to the patient being removed from our list
  • Give as much notice as possible if you cannot attend your appointment, this allows us to offer the appointment to someone else who may need it
  • Give the correct notice for obtaining your repeat prescription
  • Refrain from consuming food/drink and using mobile phones whilst on the surgery premises
  • Telephone, if you have an urgent or serious problem
  • Understand that some patients may need longer with the Clinician than has been allocated.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website