We operate an appointment system for all our surgeries. If you have a problem that you suspect may take longer than usual, please inform the Receptionist.
Urgent same day matters are dealt with through a telephone triage system. The success of this system depends upon patients using our e-consult service in the first instance.
By completing an e-consult, the Duty Doctor can assess whether you require
- Advice only
- Attendance at the Surgery today or at some point in the future
- A home visit
In addition, they are in a position to decide what priority to give certain patients based on the clinical information that has been given.
Please ensure that if you have a call block on your telephone that this is deactivated whilst you are waiting for the Doctor to return your call.
Non-attendance at pre-booked appointments
We will write to all patients who fail to attend for an appointment three times within a six month period. Repeated non-attendance at pre-booked appointments could result in you and your family being de-registered.