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The NHS in Ashford and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is high. If you have a temperature and/or a new dry cough and/or have been in direct contact with a confirmed case of coronavirus:


Only call 111 if you cannot manage your symptoms at home

Click the below link for the most up to date isolation rules


coffeediaryWe operate an appointment system for all our surgeries. If you have a problem that you suspect may take longer than usual, please inform the Receptionist.

Urgent appointments

Urgent same day matters are dealt with through a telephone triage system. The success of this system depends upon patients ringing in the first instance.

By telephoning, the Duty Doctor can assess whether you require

  • Advice only
  • Attendance at the Surgery today or at some point in the future
  • A home visit

In addition, they are in a position to decide what priority to give certain patients based on the clinical information that has been given.

Please ensure that if you have a call block on your telephone that this is deactivated whilst you are waiting for the Doctor to return your call.

Non-attendance at pre-booked appointments

We will write to all patients who fail to attend for an appointment three times within a six month period. Repeated non-attendance at pre-booked appointments could result in you and your family being de-registered.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website