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We are moving towards 'paper light' prescriptions. This means that most medications (there are some exceptions) will now be sent electronically to a pharmacy of your choice. Many patients already have this service set up, but if you don't please advise reception or your clinician of your preferred pharmacy and we can do this for you.

The surgery will be closed on the afternoon of 11th September 2019 for staff training. Should you require urgent medical attention that cannot wait until the surgery is open, please call 111.

Patient rights and responsibilities

elderly_consultThe Doctors and staff at the Kingsnorth Medical Practice are committed to providing the best possible medical care and a high standard of service to all patients registered with the practice. To achieve this we will always endeavour to:

  • Deal with complaints, minor grievances and suggestions swiftly
  • Ensure a duty of confidentiality
  • Ensure that all urgent concerns of patients are dealt with through our Duty Doctor system
  • Ensure that equipment used in the surgery meets with current safety standards
  • Inform patients of delays of more than 30 minutes
  • Offer an appointment with the doctor of your choice, where this is possible
  • Process repeat prescriptions within 48 hours
  • Provide a clean and safe clinical environment
  • Treat all patients with courtesy and respect

Patients also have responsibilities, we would ask you to:

  • Be polite to our staff at all times
  • Verbal or physical abuse will not be tolerated and is likely to lead to the patient being removed from our list
  • Give as much notice as possible if you cannot attend your appointment, this allows us to offer the appointment to someone else who may need it
  • Give the correct notice for obtaining your repeat prescription
  • Refrain from consuming food/drink and using mobile phones whilst on the surgery premises
  • Telephone, if you have an urgent or serious problem
  • Understand that some patients may need longer with the Clinician than has been allocated.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website